Shipping policy

Welcome to ShannBeauty. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy carefully before placing an order.

Order Processing Time

• All orders are processed within 1–5 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high demand periods, processing times may be slightly extended.

Shipping Time

Since we work with trusted global suppliers through DSers, delivery times may vary depending on your location.

Estimated Delivery Times

• United States: 7–15 business days
• Canada: 10–20 business days
• United Kingdom: 7–15 business days
• Europe: 7–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Locations: 10–25 business days

Please note that shipping times are estimates and may occasionally be affected by customs clearance, weather conditions, holidays, or carrier delays.

Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• Tracking information may take 2–5 business days to update after shipment.

Multiple Packages

Some orders may arrive in separate packages because products may be shipped from different supplier warehouses.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order.
ShannBeauty is not responsible for delays or lost packages caused by incorrect shipping information provided by customers.

Lost, Delayed, or Stolen Packages

If your package is significantly delayed or marked as delivered but not received, please contact your local shipping carrier first. If you still need assistance, contact our support team and we will do our best to help.

Customs & Import Duties

International customers may be responsible for customs fees, import taxes, or duties charged by their country. These charges are not controlled by ShannBeauty.

Contact Us

If you have any questions regarding your shipment or order status, please contact our support team through our store contact page or support email.