Refund policy

RETURN & REFUND POLICY

At SHANNBEAUTY, we want you to feel confident with every purchase. If something is not right, we are here to help.

🔁 Return Window

You have 30 days from the date of delivery to request a return.

📦 Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• All original tags and packaging must be included
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

📩 How to Request a Return

To start a return, please contact us at:

📧 shannbeauty2305@gmail.com

Include:

• Your order number
• The item you wish to return
• Reason for the return

Once your request is reviewed and approved, we will provide return instructions.

🚚 Return Shipping

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

We recommend using a tracked shipping method, as we are not responsible for lost return packages.

⚠️ Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery at:

📧 shannbeauty2305@gmail.com

We will resolve the issue by offering a replacement or refund at no additional cost.

❌ Non-Returnable Items

The following items cannot be returned:

• Items that have been worn or used
• Items without original packaging or tags
• Gift cards
• Personalized or custom made items

💳 Refunds

Once your return is received and inspected, we will notify you of the status.

If approved:

• Refunds are issued to your original payment method
• Processing time is 5 to 10 business days

Please note that your bank or payment provider may take additional time to complete the refund.

⏱ Delayed or Missing Refunds

If you have not received your refund after 15 business days, please contact us at:

📧 shannbeauty2305@gmail.com

🇪🇺 European Union Customers

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with applicable consumer protection laws.

📬 Need Help

If you have any questions about returns or refunds, feel free to contact us.

📧 shannbeauty2305@gmail.com

We are here to make sure your experience is smooth and fair.